We are generally very understanding people but the lack of communication during the entire process from planning our event, to the day of, was quite poor. Overall I would say the wedding venue was the one bright spot that made this hotel a 3/5. Clearly they staff a very good landscaping team. The trees in the area were picture perfect. The walks were well kept with no visible weeds or trash of any kind. The golf course green was trimmed and well appointed. The grounds were perfectly manicured and the views were awe inspiring.
The wedding venue was where this hotel shined. The iron provided in the room had a good amount of white hard water residue that required removal prior to letting it touch your clothes. The carpet and furniture in general were dated but not at all unserviceable. There was also a gas fireplace we did not use but it seemed to be well maintained.
#Thumper pond golf course windows
The windows were appointed with drapes but there was no blackout shade which was a slight inconvenience. The view of the well manicured golf course was excellent when seen from either window in the room. The WiFi was decent and thus I have no complaints. The bed was slightly above average and provided decent sleep. We did not use the whirlpool tub which is located in the living area but it appeared nice enough with the exception of the wooden maintenance hatch on the side that was falling off. The room we stayed in one of the whirlpool suites which was decently appointed save a few minor items. The patio area overlooking the golf course was well taken care of and we very much enjoyed our time eating there as well. The service was not bad, but it was unremarkable. The staff seemed nonchalant and uninterested. The service here was not akin to what we saw at the front desk. The bar/restaurant was unremarkable and the menu offerings were quite average. The front desk staff was warm and efficient during check-in. If you can ignore the massive gaping space where the water park once stood, the hotel entrance was well maintained and welcoming. We kind of felt stuck and the property did little to cure our discontent. We thought that a cataclysmic collapse of this nature would be worthy of a hefty discount but all we got was $20 off each hotel room(about 15 rooms) and more spotty communication. Unfortunately, we were already almost finished with the entire wedding planning process and were unable to delay the wedding in order to change the venue. Our correspondence with the wedding coordinator was flaky at best, but when the structure collapsed, we felt like we were left in the dark almost completely. After months of planning and making our deposit, the entire water park structure collapsed, taking the spa, salon, and everything else that would make this a "resort" with it. We thought this would be great for them as there is nothing otherwise for children within any reasonable distance to the hotel.
Boys and we knew there would be lots of other children coming to the wedding.
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